Privacy Policy

Drivers

Users Privacy Policy|Fleet Operators Privacy Policy|Terms & Conditions|Cookie Notice

I. Overview II. Data Collections and Uses III. Choice and Transparency IV. Legal Information

I. Overview

A. Scope

This notice applies when you use WeeDrive's apps or websites to request mobility services.

This notice describes how we collect and use your data if you request or receive products or services through WeeDrive's apps or websites.

This notice specifically applies if you: Provide, or start or complete an application to provide, transportation to riders via their WeeDrive account.

This notice does not describe WeeDrive's collection and use of your data if you use WeeDrive to request and receive service through WeeDrive's app, including as a rider. WeeDrive's notice describing our collection and use of such data is available here.

Those who use WeeDrive to either request, receive or provide mobility service are collectively referred to as "users" in this notice. Our privacy practices are subject to applicable laws in the places in which we operate.

II. Data Collections and Uses

A. The Data We Collect

Data You Provide

Data Category	Data Types
Account Information We collect data when you create or update your WeeDrive account.	Address Banking information Email First and last name Login name and password Medical examiner's certificate Phone number Profile picture Tax ID/SSN (for payments and background check) Settings (including disability self-ID and accessibility settings) and preferences WeeDrive loyalty program information Minibus information: Inspection information Insurance information License plate number Minibus identification number
Background Check Information Information submitted during the Driver Person application process.	Criminal record (where permitted by law) Current and prior addresses Driver history Known aliases License status Right to work
Demographic Data We collect demographic data if necessary to enable certain features.	Age or date of birth Gender We collect your date of birth and/or age to verify your eligibility to provide or receive mobility services as a driver. We may also collect demographic data through user surveys.
Identity Verification Information Data we collect to verify your account or identity.	Government-issued identification documents, such as driver's licenses or passports (which may contain identification photos and numbers, expiration date, date of birth, and gender) User-submitted selfies
User Content Data we collect when you contact us or provide feedback.	Chat logs and call recordings Ratings or feedback

Data Collected When You Use Our Services

Data Category	Data Types
Location Data We collect this information from your device when the WeeDrive app is running in the foreground (app open and on-screen) or background (app open but not on-screen).	Approximate location Precise location
Trip Information Details we collect about your trip.	Earnings Statistics derived from past trip information, such as: Averages Cancellation rates Acceptance rates Total trips and km traveled Trip details, including: Date and time Distance traveled Requested pickup and dropoff addresses
Usage Data Data about how you interact with WeeDrive's apps.	App crashes and other system activity Access dates and times App features or pages viewed Browser type
Device Data Data about the device(s) you use to access WeeDrive.	Advertising identifiers Device motion data Device IP address or other unique device identifiers Hardware models Mobile network data Operating systems and versions Preferred languages
Communications Data Data we collect when you communicate with riders through WeeDrive's apps.	Communication type (phone or text message) Date and time
Biometric Data Data that allows you to be identified based on your physical or biological characteristics.	Facial verification information For example, biometric data is generated when we use facial verification technology to confirm that your account is not being used by anyone other than you, or to prevent creation of fraudulent accounts.

Data from Other Sources

Data Category	Data Types
Law Enforcement Officials, Public Health Officials and Other Government Authorities	Name and contact information Information relating to law enforcement, health or other investigations
Insurance or Minibus Solutions Providers	Insurance and claim info: Coverage limits Insured Drivers Policy status Minibus info
Transportation Companies WeeDrive may receive your data from transportation companies, such as fleets you work for.	Active Driver and minibus status Driver assignment data Rescheduling times Trip cancellations with associated reasons
WeeDrive Business Partners (Account Creation and Access, and APIs) WeeDrive may receive your data from business partners through which you create or access your WeeDrive account.	The information received from WeeDrive business partners depends on which partners you use to create or access your WeeDrive account, or the API used.
WeeDrive Business Partners (Debit or Credit Cards)	Debit or credit card activity information
Users or Others Providing Information in Connection with Customer Support Issues, Claims or Disputes	Name Evidence relating to accidents, conflicts, claims or disputes

B. How We Use Data

WeeDrive uses data to enable reliable and convenient transportation services. We also use data:

To enhance the safety and security of our users and service, and to prevent and detect fraud
For marketing and advertising
To enable communications between users
For customer support
For research and development
To send non-marketing communications to users
In connection with legal proceedings

To Provide Our Service

WeeDrive uses data to provide, personalize, maintain, and improve our services

Data Uses	Data Used Includes
Creating and updating your account	Account, Demographics, Location
Enabling services and features This includes: Enabling navigation to pickups and dropoffs, calculating ETAs, and tracking the progress of trips; Matching you with riders requesting transportation; Enabling accessibility features and emergency situations; Enabling features that involve account linking	Account (Minibus data, Battery range), Data from other sources, Demographics, Device, Location, Trip info, User content (Ratings)
Personalizing your account For example, we may present you with personalized trip opportunities, including those based on your location or previous trips. This may include determining your eligibility to provide certain categories of trips, such as through WeeDrive for teens .	Account, Device, Location, Trip info, Usage
Informing you of changes to our terms, services, or policies	Account, Trip info
Facilitating insurance, minibus, invoicing or financing solutions	Account (Minibus info, Insurance), Identity verification, Trip, Usage
Performing necessary operations to maintain our service including troubleshooting software bugs and operational problems	Account, Device, Usage

For Safety, Security, and Fraud Prevention and Detection

We use your data to help maintain the safety and security of our services and users.

Data Uses	Data Used Includes
Verifying your account, identity and compliance with WeeDrive's terms, safety requirements This includes: Running your background, driving and criminal record (where permitted by law) checks to confirm your identity and eligibility to provide transportation; Verifying that you are the person using your account; Verifying the type of minibus that you use	Account, Background check, Biometric, Identity verification info (Government-issued ID), User content
Preventing, detecting, and combating fraud	Account, Background check, Biometric, Communications between users, Device, Identity verification info (Government-issued ID, User-submitted selfies), Location, Trip info, Usage
Identifying potentially unsafe Drivers and driving This can lead to your receiving messages encouraging safer driving, and/or account deactivation following human review.	Device data, Trip info, Usage, User content, Customer Support information

Additional Data Uses

For Marketing and Advertising

WeeDrive uses data (except Guest Users' data) to market its services, and those of WeeDrive partners. This includes personalizing marketing communications and measuring effectiveness.

Data used: Account, Data from other sources, Demographics, Device, Location, Trip info, Usage

To Enable Communications Between Users

For example, a rider may message or call you to confirm a pickup location or retrieve a lost item.

Data used: Account, Device, Trip info, Usage

For Customer Support

This includes investigating and addressing user concerns, monitoring and improving our customer support responses and processes, and identifying potential participants in research studies.

Data used: Account, Communications, Data from other sources, Device, Identity verification info, Location, Trip info, Usage, User content

For Research and Development

We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy-to-use, enhance safety and security, and develop new services and features.

Data used: Account, Communications, Data from other sources, Demographics, Device, Identity verification info, Location, Trip info, Usage, User content

For Non-marketing Communications

This includes surveys and communications regarding elections, ballots, referenda and other political processes that relate to our service. For example, we may notify you of ballot measures or pending legislation relating to WeeDrive's services where you live.

Data used: Account, Location, Trip info

For Legal Proceedings and Requirements

We use data to investigate or address claims or disputes relating to use of WeeDrive's service; to satisfy requirements under applicable laws, regulations, operating licenses, agreements or insurance policies; or pursuant to legal process or governmental request, including from law enforcement.

Data used: Account, Communications, Demographics, Device, Identity verification info, Data from other sources, Location, Trip info, Usage, User content

C. The Core Automated Processes

WeeDrive relies on automated processes to enable essential parts of our services, including matching (pairing users requesting and providing transportation), pricing (determining the amount you are owed for providing such service), safety and fraud detection and prevention. These processes allow WeeDrive to provide a seamless and safe experience to the users every day.

1. Matching

WeeDrive uses algorithms and machine learning models to efficiently match riders and Drivers.

The matching process is triggered when riders request transportation through WeeDrive. Our algorithms then evaluate various factors to determine the best match for a given trip request based on the available Drivers in the area. These factors include your location, proximity to the rider, requested destination, traffic conditions, and historical data (including, in some markets, whether you and the rider have previously reported having negative experiences with each other).

The trip request is then communicated to you and other Drivers matched through this process. Once a ride is accepted, we send confirmation of the match to the Driver and the rider.

We continually refine our matching process to provide the best experience to all users on our platform, and may consider different factors depending on where you use WeeDrive.

2. Safety, Security, and Fraud Prevention and Detection

WeeDrive uses algorithms and machine learning models to prevent and detect safety incidents or fraud against WeeDrive or our users. This includes efforts to monitor for account takeovers, unauthorized account sharing, altered or false document submissions, duplicate or fake accounts and other suspicious user behaviors.

We also use automated processes to validate your ID documents and profile photo associated with your account. These include checks to verify that (1) the driver's license you submit at or after onboarding is valid, unaltered, and not associated with any other account; and (2) the profile photo you submit is of a real person and isn't digitally altered, manipulated or associated with any other account.

If these processes flag your documents or photos as potentially fraudulent or not a match, specialized customer support agents will manually review them. If these agents determine that the documents or photos are invalid, don't match or are otherwise noncompliant, your account may be deactivated. You have the right to appeal deactivation of your account.

WeeDrive may limit your access to our service, or require that you undertake a particular action such as verifying your identity before allowing such access, if WeeDrive detects potential fraudulent or unsafe activity.

E. Data Sharing and Disclosure

We share your data with other users where necessary to provide our service, at your request, or with your consent. We also share data with our affiliates, subsidiaries, service providers and partners; for legal reasons; or in connection with claims or disputes.

With Other Users

Recipient	Data Shared
Your Rider	Account: First name, Rating, Minibus, Photo, Settings and preferences Location (before and during trip) Total number of trips Compliments and other feedback submitted by past users Disability information (if you self-identify as deaf or hard of hearing through such settings)
People Who Refer You to WeeDrive We may share your data as necessary to determine their referral earnings.	Trip info Trip count

Upon Request or With Your Consent

WeeDrive Business Partners

We share data with companies whose apps or websites you access through WeeDrive, including for purposes of promotions, contests or specialized services.

Data shared may include: Account, Device, Trip info

Emergency Services

We enable you to share your data with police, fire, and ambulance services in the event of an emergency or after certain incidents.

Data shared: Account (Name, Phone number), Location, Trip info, Requested pickup/dropoff

Insurance Companies

If you are involved in an incident, or report or submit a claim to an insurance company relating to WeeDrive's service, WeeDrive will share data with that insurance company for the purpose of adjusting or handling that claim.

Data shared may include: Account, Communications between users, Device, Location, Trip info, Usage, User content

For Legal Reasons or in the Event of a Claim or Dispute

WeeDrive may share your data if we believe it's required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies to protect WeeDrive's rights or property or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our service.

For more information, please see WeeDrive's Guidelines for Law Enforcement Authorities.

F. Data Retention and Deletion

WeeDrive retains your data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.

For example, we retain data:

For the life of your account if such data is necessary to provide our services (such as account data), plus an additional 7 years for purposes of WeeDrive's legal and regulatory requirements
For defined periods as necessary, including as necessary to meet tax, insurance, legal or regulatory requirements (for example, we retain transaction information for 7 years)

You may request that we delete your account through the Privacy menus in the WeeDrive app.

Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute).

If you request account deletion, we will generally delete your data within 90 days of an account deletion request, except where retention is necessary for purposes of safety, security, fraud prevention or compliance with legal requirements. This generally means that we may retain certain data of yours for 7 years after a deletion request.

III. Choice and Transparency

WeeDrive enables you to access and/or control data that WeeDrive collects, including through:

Privacy settings
Device permissions
In-app ratings pages
Marketing and advertising choices

You may also request access to or copies of your data, make changes or updates to your account, request account deletion, or request that WeeDrive restrict its processing of your data.

1. Privacy Settings

You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications in WeeDrive's Privacy Center, which is accessible via the Privacy menu in the WeeDrive apps.

Emergency Data Sharing

You may enable WeeDrive to share your data with authorities if you call the emergency number from your Driver app. When this setting is on, we will automatically share your live location and trip and contact details.

2. Device Permissions

Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner's permission, and these platforms have different methods for how that permission can be obtained. You should check the available settings on your devices, or check with your provider.

3. In-app Ratings Pages

After every trip, Drivers and riders can rate each other on a scale from 1 to 5. An average of the ratings you receive is displayed to your riders.

4. Marketing and Advertising Choices

Personalized Marketing Communications from WeeDrive

You can choose whether WeeDrive may personalize marketing communications (such as emails, push notifications and in-app messages) about WeeDrive products and services. You may also choose whether to receive any marketing emails or push notifications from WeeDrive.

Cookies and Related Technologies

For information on how to control WeeDrive's use of cookies and related technologies, please see our Cookie Notice.

Notifications: Discounts and News

You may enable WeeDrive to send push notifications about discounts and news from WeeDrive.

5. User Data Requests

WeeDrive provides a variety of ways to learn about, control, and submit questions and comments about WeeDrive's handling of your data. In addition to the methods indicated below, you may also submit data requests via our Privacy Inquiry Form.

Data Access and Portability

Depending on where you are located, you may have the right to access your data and to portability of your data. Regardless of your location, you can access your data, including your profile data and ride history, through the WeeDrive app.

Changing or Updating Data

You can edit your name, phone number, email address, and profile picture through the Settings menu in WeeDrive's apps.

Deleting Data

You may request that WeeDrive delete your account through WeeDrive's Privacy Notice.

Objections, Restrictions and Complaints

You may request that we stop using all or some of your data, or that we limit our use of your data. This includes objecting to our use of data that is based on WeeDrive's legitimate interests. WeeDrive may continue to process data after such objection or request to the extent necessary to provide our services, or as required or permitted by law.

In addition, you have the right to file a complaint regarding WeeDrive's handling of your data with the Office of the Commissioner for Personal Data Protection in Cyprus. Contact details for the Office of the Commissioner for Personal Data Protection can be found at www.dataprotection.gov.cy.

IV. Legal Information

A. Data Controllers and Data Protection Officer

WeeDrive Technologies, Inc. is the sole controller of the data processed by WeeDrive when you use WeeDrive's service, except where it is a joint controller with other WeeDrive affiliates.

WeeDrive Technologies, Inc. ("UTI") is controller of the data processed by WeeDrive when you use WeeDrive's service, except that:

UTI and WeeDrive LTD are together with WeeDrive Payments LTD joint controllers of the data of users of WeeDrive's payment and e-money services in the EEA.

B. Our Legal Bases for Using Your Data

Depending on where you use our services, and our purpose for using your data, WeeDrive relies on the following legal bases for processing your data:

Necessity to perform our contract with you
Consent
WeeDrive's legitimate interests
Legal obligation

Data protection laws in Cyprus only allow WeeDrive to use your data when certain circumstances defined under those laws apply. This is called having a "legal basis" for using your data. The applicability of these legal bases may depend on your location.

Legal Basis	Description	Data Uses
Contract	This legal basis applies when we must use your data in order to enable your use of WeeDrive's platform, and meet our responsibilities under our Terms of Use.	Calculating rider and Driver fares Creating or updating your account Enabling service and features, including matching you with a rider Enabling communications between you and your rider Performing necessary operations to maintain our service Personalizing your account Processing payments Informing you of changes to our terms, services or policies
Consent	This legal basis applies when we notify you of how we will collect and use your data, and you voluntarily agree to that use of your data. Where we rely on consent, you have the right to withdraw your consent at any time.	Processing health data, or other sensitive data, depending on the region you live in
Legitimate Interests	This legal basis applies when WeeDrive has a legitimate purpose for using your data (such as for purposes of safety, security, and fraud prevention and detection), its processing of data is necessary for that purpose, and the benefit of such purpose is not outweighed by risks to your privacy.	Predicting and helping to avoid pairings of users that may result in increased risk of conflict Preventing, detecting, and combating fraud or safety incidents Providing live support from safety experts during rides Personalizing marketing communications relating to WeeDrive service Measuring the effectiveness of the marketing communications For non-marketing communication For research and development Verifying your account, identity or compliance with safety requirements and Community Guidelines
Legal Obligation	This legal basis applies when we are required to use your data to comply with the law.	For legal requirements and proceedings

C. Legal Framework for Data Transfers

WeeDrive operates and processes user data exclusively in Cyprus. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

We process your data on WeeDrive's servers in order to:

Provide you access to your information, such as trip history
Offer customer service and respond to your requests
Comply with legal obligations, including responding to requests from government authorities or law enforcement, only as required by law

WeeDrive is committed to protecting your personal data. We implement appropriate technical and organizational measures to secure your data, including encryption and strict access controls. Access to your data is limited to authorized personnel, and we do not share your personal data with third parties.

We do not transfer your personal data outside the European Economic Area (EEA). If this ever changes, we will update our privacy policy and ensure all necessary safeguards are in place.

If you have any questions about how your data is handled, or wish to exercise your rights under the GDPR, please contact us at [contact email].

If you live in Cyprus, please note the following:

Scope. WeeDrive’s DPF certification applies to personal data originating from the EEA.
Access. You have the right to access your personal data that is subject to WeeDrive’s DPF certification. For information on how to exercise this right, please see “Choice and transparency” above.
Request from law enforcement. WeeDrive is required under applicable law to share user data, including that which may be subject to WeeDrive’s certification, pursuant to legal process or governmental request, including from law enforcement.
Investigation and enforcement. WeeDrive is subject to the investigatory and enforcement powers of the US Federal Trade Commission.
Questions and disputes. In compliance with the EU-US DPF, WeeDrive commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF. You may contact WeeDrive here with questions regarding our compliance with these Principles. You may also refer a complaint to your local data protection authority, and WeeDrive will work with that authority to resolve that complaint. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles.

D. Updates to this Privacy Notice

We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the WeeDrive app or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.