Important Notice: This guide and the accompanying information are not intended to provide legal advice. They also do not create any enforceable rights, and WeeDrive reserves the right to update or change this guide without notice to law enforcement.
WeeDrive is committed to continually improving the safety of our platform and contributing to safety in the communities where we operate. WeeDrive has a specialized team dedicated to working with law enforcement agencies around the world, the Public Safety Response Team ("PSRT"). This team reviews and responds to each law enforcement request WeeDrive receives. The PSRT team has processes in place to assist law enforcement on a 24/7 basis, including emergency requests via email.
WeeDrive is also committed to the privacy of our users' data. WeeDrive stores and maintains user data as described in our Privacy Notice and Terms of Use applicable to each jurisdiction where WeeDrive operates. WeeDrive discloses data to law enforcement in accordance with applicable laws and WeeDrive's core principles.
Up-to-date information about WeeDrive's products and services are available in our Help Center and Newsroom.
WeeDrive Technologies, Inc. ("UTI") and WeeDrive LTD are joint data controllers for all user personal data in the European Economic Area ("EEA"), Switzerland, and the United Kingdom, and UTI is the sole data controller for all other data. WeeDrive's PSRT team processes requests from law enforcement worldwide, in accordance with the instructions of the relevant data controller.
Upon receiving legal process, a preservation request, or an emergency disclosure request, WeeDrive may disclose the requested data if doing so would be consistent with:
Law enforcement should use the Portal as the primary means for contacting the PSRT. The Portal provides the central point of contact for law enforcement to communicate with PSRT specialists when submitting legal process, preservation requests, or emergency disclosure requests.
Requirements: Only law enforcement and government personnel authorized to obtain evidence in connection with official legal proceedings may use the Portal. Portal accounts should be created using an official law enforcement or government email account. Email requests must include the requesting law enforcement official's name, title, badge number or similar identifier (if applicable), agency, and direct contact information.
When submitting any request to WeeDrive, law enforcement should identify the specific account(s) implicated by the request. When possible, law enforcement should provide a unique identifier associated with the account(s), such as email address, phone number, and/or license plate number. Names alone often are not unique identifiers, nor are dates of birth (to the extent collected).
WeeDrive may also be able to identify accounts that are relevant to a law enforcement investigation by searching for information related to a specific trip. For such requests, information about that trip, such as user identification information named above, and a date, time, trip ID, or pick up or drop off location, should be provided.
Legal process, preservation requests, and emergency disclosure requests must be addressed to the appropriate WeeDrive entity: Requests from Cyprus authorities should be addressed to WeeDrive B.V., Burgerweeshuispad 301, 1076 HR, Amsterdam, the Netherlands.
All law enforcement requests for data must be supported by legal process (with the exception of emergency requests, discussed below). WeeDrive reserves the right to reject legal process for any reason, including requests that do not have a valid legal basis, are overbroad, vague, or otherwise inappropriate, or if WeeDrive cannot verify the legitimacy of the request.
To be valid, legal process submitted to WeeDrive must generally:
Law enforcement may seek the preservation of account records. Upon receipt of such a request, WeeDrive may take steps to preserve any records or other information in its possession regarding the subject of the preservation request, pending the issuance of legal process.
Note: A preservation is a one-time "snapshot" of the records or content in a WeeDrive user's account at the time we receive the preservation request; it is not an ongoing, real-time preservation of those records. WeeDrive reserves the right to reject preservation requests for any reason.
To the extent consistent with local law, WeeDrive may voluntarily disclose user data to a law enforcement entity if WeeDrive has a good-faith belief that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information related to the emergency.
Emergency disclosure requests may be submitted via the Portal, or via email with an Emergency Disclosure Form attached. Because of its commitment to safety on its platform, WeeDrive has processes in place to respond to emergency requests on a 24/7 basis.
To submit an emergency disclosure request, law enforcement must:
WeeDrive may notify users of law enforcement requests for their data, unless notice is prohibited under applicable law.
As part of WeeDrive's safety investigation procedures, WeeDrive may choose to contact an individual identified in a law enforcement request in connection with any alleged safety incident. WeeDrive will not initiate such contact if it reasonably believes, in its sole discretion, that such contact may:
When submitting a request, law enforcement may ask that WeeDrive not contact anyone associated with the request due to the foregoing reasons or other valid reasons as the case may be.
WeeDrive's core principles for law enforcement requests include:
WeeDrive collects and maintains user data in accordance with its Privacy Notice and applicable Terms and Conditions. The data WeeDrive collects and maintains may vary from account to account, such as when a WeeDrive user deletes their account information. Accordingly, the types of data WeeDrive provides in response to valid legal process may vary, but may include:
Name, email, phone number, date of account creation, account status
Information about the user's mobile device
License plate data, make and model, vehicle insurance, vehicle registration
Payment method (e.g., last four digits of card), transaction history (amount, date, time)
Pick-up and drop-off locations, trip times, amounts charged, driver and passenger names as entered in the app
GPS data from drivers and, if enabled, from passengers
Ratings, written feedback
Date of birth, vehicle information, driver's license number
Records of in-app communications between drivers and passengers
Support call recordings, support communications