User Data Sharing and Legal Disclosure Policy
We are WeeDrive, an application created by MaaSLab, a pioneer research-based institute, that is registered with the Cyprus Registrar of Companies as Limited Company. The official Company Registrar for the Republic of Cyprus has the company listed in its registry and the current Organisation status of the company is Active. The official Registered Office address is John Kennedy, IRIS HOUSE, Floor 3, 3106, Limassol, Cyprus.
"Community Guidelines"mean the guidelines, as updated from time to time, which set out expectations of all users of the App. The latest version of the Guidelines is available here.
"WeeDrive"means WeeDrive Ltd, or any of its subsidiaries or affiliates ("we" or "us").
"WeeDrive Brands"means WeeDrive Ltd's brands, including, but not limited to, WEEDRIVE.
"WeeDrive Provided Service"means service provided directly to you by WeeDrive which may be subject to separate terms between you and us. These may include, but are not limited to, certain mobility service under the WEEDRIVE brand.
"WeeDrive Names, Marks or Works"means WeeDrive or its licensor's company names, logos, products or service names, trademarks, service marks, trade dress, other indicia of ownership, or copyrights.
1.1 These terms cover your access and use of WeeDrive's mobile application (the "Terms"). You must read carefully and agree to the Terms prior to accessing and using WeeDrive's mobile applications. Your agreement to these Terms establishes a contractual relationship between you and WeeDrive. If you do not agree to these Terms, you may not access or use WeeDrive's mobile applications. These Terms expressly supersede prior agreements or arrangements about the Apps Service (as defined below) between you and WeeDrive.
1.2 These Terms apply to the extent they do not conflict with any user and supplemental terms that specifically apply to WeeDrive's mobile applications. You will be asked to agree to any such terms separately.
2.1 The service provided to you by WeeDrive consist of:
2.1.1 Access to and use of WeeDrive's mobile application which enable you to request and receive WeeDrive Provided Service
We do not store or process your credit or debit card details on our servers. All payments made through our app are securely processed by Stripe, a trusted third-party payment provider that is PCI-DSS compliant—a globally recognized security standard for handling card payments.
When you make a payment, your payment details are transmitted directly to Stripe via secure, encrypted connections. We only receive limited transaction information (such as payment status and a transaction ID) needed to manage your purchase or subscription.
As a user based in the European Union, you have specific rights under the General Data Protection Regulation (GDPR), including the right to:
To exercise any of these rights, please contact us at [email protected].
We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.
2.2 These Terms apply to your use of the App Service in Limassol. By accessing and using the App Service in another country, you may be subject to country-specific terms.
2.3 WeeDrive's mobile application will be made available to you under various WeeDrive Brands.
2.4 Unless otherwise agreed separately in writing, the App Service are made available to you for your personal non-commercial use only.
2.5 Where available, you can request and receive WeeDrive Provided Service via WeeDrive's mobile application.
For WeeDrive Provided Service, WeeDrive will act as the service provider. The specific terms governing WeeDrive Provided Service will be set out in additional terms or a separate agreement.
4.1 WeeDrive's mobile application can be downloaded or accessed on most modern mobile devices with an internet connection and equipped with popular operating systems such as Android or iOS.
4.2 You are responsible for obtaining the network access necessary to use the App Service and are responsible for any rates and fees from your mobile network provider, including from data consumption while using WeeDrive's mobile application. You are also responsible for accessing compatible devices and operating systems necessary to use the App Service, including any software or hardware updates.
4.3 To use the App Service, you must register in WeeDrive's mobile application and set up an account. At the time of registration, you must be between 11 to 17 years old (if you are a child).
4.4 You must provide us with certain personal information to register, including your phone number and email address. To use the App Service, WeeDrive Provided Service, you may need to provide at least one valid payment method (credit card, debit card or any other accepted payment method). You may need to provide additional information, such as your address, and documents before using certain WeeDrive Provided Service.
4.5 You are under no obligation to log in to, or use, WeeDrive's mobile applications. If you choose to stop using WeeDrive's mobile application you may do so without giving us any notice.
4.6 We may temporarily restrict your access to and use of the App Service if there is a suspected breach of your obligations (see clause 6 below) or of these Terms, including where we receive a complaint in relation to fraud. There may be circumstances in which we are unable to provide you with information about the complaint whilst an investigation is ongoing.
When you use the mobile application that we make available to you under the various WeeDrive Brands, we will make recommendations to you for certain WeeDrive Provided Service that we think are relevant and meaningful to you. There are a number of factors that inform the recommendations that you see, but the most important factors are:
5.1 When using the App Service, you must comply with all applicable laws. You may only use the App Service for lawful purposes and for the purposes for which they were intended as otherwise referenced in these Terms. You must not misuse WeeDrive's mobile application or attempt to defraud us. For more information about what is expected from you, please consult our Guidelines.
5.2 You must provide accurate and complete information when you register an account and when using the App Service.
5.3 Your account is personal to you. It cannot be licensed or shared unless expressly permitted by WeeDrive. Once you have set up an account, you:
5.4 You will be responsible for paying any fees or charges that may be incurred because of the provision of WeeDrive Provided Service requested through your account as further detailed below.
5.5 You must not, in your use of the App Service, cause nuisance, annoyance, inconvenience, or property damage, whether to the WeeDrive or any other party.
6.1.1 You will not be charged for using the App Service. However, we reserve the right to introduce a usage charge, in which case you will be informed in writing and given the opportunity to terminate these Terms before any such charge is introduced. If you choose to terminate these Terms, you will no longer be able to access or use the App Service.
6.1.2 We reserve the right to introduce a fee for specific features on WeeDrive's mobile application. These may be subject to separate terms.
6.2.1 If you make a request through WeeDrive's mobile application, you agree to pay the relevant charges as described in WeeDrive's mobile application and will be responsible for any charges linked to your account in accordance with clause 6.4 above.
6.2.2 Depending on the WeeDrive Provided Service used, including, but not limited to, its location, the charges may be displayed on WeeDrive's mobile application before a request is placed. In other cases, the charges will depend on your use of the WeeDrive Provided Service. We may provide an estimate of these charges. Please be aware that the final amount charged to you may be different from the estimate.
6.2.5 In some cases, if the WeeDrive Provided Service cannot be performed due to your action or inaction (for example, if you are not present at the pick-up location to start your ride), all charges may apply. Only if you cancel your trip a day in advance will no charges apply.
6.2.6 Once WeeDrive Provided Service has been provided, we may issue you with an invoice directly as applicable. The invoice will include VAT, if applicable.
6.3.1 For more information about charges and supplementary charges, costs and/or fines specific to the WeeDrive Provided Service please consult the support section in WeeDrive's mobile application.
6.3.2 The charges may be modified in WeeDrive's mobile application from time to time.
6.3.3 The charges do not include tips.
6.3.4 Unless otherwise agreed, all charges are due immediately upon a request being placed and payment will be facilitated by WeeDrive using the preferred payment method associated with your account, after which WeeDrive will send you a receipt by email. If your primary payment method is not able to be charged, WeeDrive may use a secondary payment method if available. If your payment method(s) are unavailable, we reserve the right to continue to try to take payment.
6.3.5 Charges are inclusive of applicable taxes including VAT.
7.1 In some cases, you do not have the right to cancel the request for the WeeDrive Provided Service once it has been accepted. However, WeeDrive may allow you to cancel the request a day in advance without charging you. On the other hand, if you cancel the trip just a few hours before, you may be charged a cancellation fee.
7.2 WeeDrive may refuse requests and cancel the WeeDrive Provided Service if there is reasonable doubt about the correctness or authenticity of the request or about the contact information. In this case too, a cancellation fee may be charged.
We reserve all rights not expressly granted in these Terms. Our App Service, and all data gathered through WeeDrive's mobile application (including all intellectual property rights in all of the foregoing) are and remain our property or the property of our licensors. You may not, and may not allow any other party to:
except as may be permitted in the limited license granted above.
We collect, use, and disclose information from or about you as described in our Privacy Notice, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
10.1 You are liable for any damage suffered by us because of your violation of these Terms, your misuse of the App Service, or your violation of any laws. You are liable for all activities conducted through your account unless such activities are not authorized by you and you are not otherwise negligent.
10.2 In order to have access to the App Service, you agree to indemnify, defend (at our option) and hold us and our respective officers, directors, and employees harmless from and against all claims, liabilities, expenses, damages, penalties, fines, social security contributions and taxes arising out of or related to a breach of these Terms, breach of applicable law, the WeeDrive Provided Service or your use of the Service generally.
We provide the App Service "as is" and "as available." The App Service may be subject to limitations, delays, and/or other problems inherent to the use of the internet and electronic communications and are not guaranteed to always be available or error free.
12.1 Nothing in these Terms limits and excludes any liability which cannot legally be limited or excluded, including liability for personal injury caused by negligence and liability for fraud or fraudulent misrepresentation or alter your rights as a consumer that cannot be excluded under applicable law.
12.2 We are not liable under or in relation to these Terms including, but not limited to, liability in contract, tort (including negligence, misrepresentation), restitution or otherwise for any of the following connected to the use of the App Service: (i) loss of profits; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of use or corruption of software, data or information; (vi) loss of or damage to goodwill and (vii) indirect or consequential loss.
12.3 We are not liable for delay or failure in performance resulting from causes beyond our reasonable control.
12.4 To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission by you.
13.1 You are always free to use the App Service (where available) and may terminate these Terms and the App Service by closing your account.
13.2 We may terminate these Terms and your access to the App Service with immediate effect if we conclude that there is a breach by you of these Terms or any other agreement between you and WeeDrive for the provision of WeeDrive Provided Service.
13.3 WeeDrive may, in its sole discretion, terminate these Terms or discontinue the App Service at any time by giving you reasonable advance notice in writing.
13.4 If we cannot charge the charges to your preferred payment method we may suspend or remove your access to WeeDrive's mobile application until payment is made.
14.1 WeeDrive may change these Terms from time to time. We will inform you of changes within a reasonable period. You will be bound by such changes upon their notification to you in WeeDrive's mobile application and/or by email. If you do not agree with these changes, you are free to close your account in accordance with clause 13.1.
14.2 The invalidity of any clauses in these Terms does not affect the validity and enforceability of the rest of these Terms. Any such invalid, illegal or unenforceable clause shall be deemed deleted.
14.3 We may assign, subcontract or transfer these Terms or any of our rights or obligations in them, in whole or in part, without your prior consent, provided this will not lead to a reduction of the rights you are entitled to by virtue of these Terms or by law. You may not assign, subcontract or transfer these Terms or any of our rights or obligations, in whole or in part, as your use of WeeDrive's mobile application is personal, unless agreed otherwise.
14.4 These Terms are our entire agreement with you, together with any additional agreement relating to the provision of App Service and replace all previous agreements relating to your access and use of the App Service.
14.5 You may be required to accept additional terms to access or use the App Service. If there is a conflict between these Terms and the separate agreement, the latter will have precedence unless specified otherwise in the separate agreement.
WeeDrive may make available to users acting as consumers a mediation scheme for consumer disputes related to the App Service or these Terms with a view to their amicable resolution. In accordance with applicable Cypriot consumer protection law, for any dispute of a contractual nature relating to the App Service which could not have been resolved in the context of a complaint previously submitted to WeeDrive's customer service, consumers may resort to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry in Cyprus (https://www.consumer.gov.cy/). Eligible consumers can also submit complaints about our Service or these Terms to the European Commission's online dispute resolution platform accessible here pursuant to Regulation (EU) No 524/2013 of 21 May 2013. WeeDrive does not commit to using an online dispute resolution platform to resolve consumer disputes.
These Terms shall be exclusively governed by and construed in accordance with the laws of the Netherlands, excluding its rules on conflicts of laws, unless, if you reside in the EU, statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, in which case those provisions may apply. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. You may bring judicial proceedings relating to the Service before a competent Dutch court. If you reside in the EU you may also bring judicial proceedings relating to the Service before the competent court of your country of residence. If you reside in the EU, we may only bring judicial proceedings against you in your country of residence, unless you are acting as a business in which case you agree to submit to the exclusive jurisdiction of the Cyprus courts.
By accepting these Terms, you agree to be bound by these Terms.