User Application
This notice applies when you use WeeDrive's apps or websites to request or receive rides.
This notice describes how we collect and use your data if you request or receive ride through WeeDrive's app.
This notice specifically applies if you request mobility services, including rides via WeeDrive account. Those who use WeeDrive to request service are referred to as "users" in this notice.
Our privacy practices are subject to applicable laws in the places in which we operate. Due to data protection and other laws in these regions, including the European Union's General Data Protection Regulation ("GDPR"), WeeDrive does not perform some of the data collections and uses described in this notice in the EEA.
| Data Category | Data Types |
|---|---|
| Account Information We collect data when you create or update your WeeDrive account. |
|
| Demographic Data We collect demographic data if necessary to enable certain features. |
We collect your date of birth and/or age to verify your eligibility to use age-restricted services, such as WeeDrive for teens. We may also collect demographic data through user surveys. |
| Identity Verification Information Data we collect to verify your account or identity. | Government-issued identification documents, such as driver's licenses or passports (which may contain numbers, expiration date, date of birth, and gender) |
| User Content Data we collect when you contact us or provide feedback. |
|
| Travel Information We collect travel itinerary information if you book the minibus service through WeeDrive's app. | Dates/times of travel |
| Data Category | Data Types |
|---|---|
| Location Data If you request a ride, we track your driver's location during your trip and link that data to your account. |
Note: You can use WeeDrive without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you. See "Choice and transparency" section below for information on how to control whether WeeDrive may collect your precise location data. |
| Trip Information Details we collect about your trip. |
|
| Usage Data Data about how you interact with WeeDrive's app. |
|
| Device Data Data about the device(s) you use to access WeeDrive. |
|
| Data Category | Data Types |
|---|---|
| Law Enforcement Officials, Public Health Officials and Other Government Authorities |
|
| WeeDrive Account Owners WeeDrive account owners who request services for you (such as your parent) |
|
| Users Providing Information in Connection with Customer Support Issues, Claims or Disputes |
|
WeeDrive endeavours to provide a safe and secure environment to protect its staff, customers and the interests of our stakeholders using our services. Closed Circuit Television ("CCTV") cameras and systems (including visual and audio) are installed on most urban (mini)buses for the following purposes:
This policy has been created to ensure that WeeDrive, its employees and contractors (including public transport operators) comply with good practice and with respect to the collection, use and disclosure of images captured by CCTV operating on private transport. By operating or using WeeDrive service, you agree to the terms and conditions of this policy (as may be amended from time to time).
Scope: This policy applies to all WeeDrive users (users and drivers), all WeeDrive contractors and anyone who may enter the areas covered by the CCTV system operated by or on behalf of WeeDrive.
CCTV on WeeDrive minibuses is to be situated in locations which are clearly linked with the system's specific purpose and recorded in the bus operator's register of CCTV systems.
The recording devices/servers for CCTV systems are to be installed in secure locations as agreed upon by WeeDrive's nominated CCTV Administrator. Only persons trained and authorised as CCTV Operators are allowed access to recorded CCTV footage stored in these locations.
Data Retention: All footage is kept for the duration of the intended purpose as determined by WeeDrive from time to time, and in any event no longer than 30 days. This period reflects standard industry practice and is consistent with our contractual responsibilities to council and other customers. After that time, the data is overwritten as part of the recording process, unless it is exported for evidential purposes as may be required.
Live streaming system monitoring may be carried out from time to time to assist with crime detection, deterrence and prevention, and to monitor potential health and safety hazards to WeeDrive drivers, users or contractors.
WeeDrive reserves the right to have remote access to all footage created by the CCTV systems.
Unless WeeDrive agrees otherwise, CCTV systems will be installed on minibuses owned or operated by WeeDrive or contracted by WeeDrive at its depots and offices.
The CCTV systems will operate for the full duration of the time that the minibus is in use and 24/7 for depots and offices.
All areas of our minibus will at some point in time be monitored by the CCTV system, the exceptions being listed below:
CCTV coverage will not be directed at private property except unavoidably as part of a wide angle or long shot while panning past.
WeeDrive will ensure its contractors who install, operate and monitor CCTV systems receive appropriate training in the technical, legal and ethical parameters of appropriate camera, audio and data use and understand their responsibilities under the Act.
| Role | Access Level | Appointment |
|---|---|---|
| CCTV Administrator | Full System Access to all CCTV system features and programming | WeeDrive appointed representative |
| CCTV Operator | Access to all CCTV systems including some programming ability, live view, playback and export or full system access for maintenance purposes | WeeDrive appointed representative |
In accordance with the General Data Protection Regulation (GDPR), and subject to the exceptions listed therein, information collected by the CCTV systems will only be used for the purpose for which it was collected.
The Cyprus Police may access footage on short notice from CCTV systems that have been set up for purposes linked with crime detection and prevention. All footage released to the Police at the request of the Police, or when criminal activity is suspected, will be recorded in the CCTV Access Log and filed with the WeeDrive Privacy Officer.
Unless there are valid reasons to refuse access in accordance with the General Data Protection Regulation (GDPR), members of the public have the right to request access to, and correction of, any personal data held by the CCTV system. A request by the public to view footage that contains information relating to other individuals must be in writing and will be dealt with as either:
Any request to view footage will be limited by the need to protect other persons' privacy. If a request to view the footage is unable to be granted without unreasonably breaching others' privacy, a written description may be provided by the CCTV Operator of what they are doing in the footage. Any such requests will be responded to within 20 working days by the CCTV Operator and are subject to review by a WeeDrive Privacy Officer (Data Controller) as per WeeDrive's policies and procedures.
WeeDrive will investigate any suspected breach of the use of the CCTV system by the bus operator's employees / contractors. Any staff incidents or misconduct detected by the CCTV system will be handled in accordance with the contract between WeeDrive and the authority which it provides contracted services to.
Individual systems and/or camera areas will be clearly signposted to notify the public. Signs will clearly display the message "CCTV and Audio recording in operation" or a similar message and be of a size and style that makes them readily visible to people entering the area. Where it is impractical to include all the information, the sign will direct the adolescents to the WeeDrive website where this policy can be viewed.
WeeDrive uses data to enable reliable and convenient transportation. We also use data:
WeeDrive uses data to provide, personalize, maintain, and improve our service.
| Data Uses | Data Used Includes |
|---|---|
| Creating and updating your account | Account, Demographics, Location |
| Enabling services and features This includes: Enabling navigation to pickups and drop-offs, calculating Estimated Time of Arrival (ETAs) and tracking the progress of rides; Matching you with available drivers when you request transportation; Enabling features that involve data sharing, such as ETA sharing and fare splitting; Enabling accessibility features | Account, Data from other sources, Demographics, Device, Ratings, Travel |
| Processing payments and enabling payment | Account, Demographics, Data from other sources, Trip info |
| Personalizing your account For example, we may present you with personalized trip suggestions, based on your prior trips. | Account, Demographics, Data from other sources, Trip info |
| Providing you with trip updates and generating receipts | Account, Trip info |
| Informing you of changes to our terms, services, or policies | Account, Trip info |
| Performing necessary operations to maintain our service including to troubleshoot software bugs and operational problems | Account, Device, Usage |
We use your data to help maintain the safety and security of our services and users.
| Data Uses | Data Used Includes |
|---|---|
| Verifying your account, identity or compliance with safety requirements This includes: Verifying that you are who you say you are by cross-checking the account information you provide during signup (such as name, email, telephone number, date of birth or payment information) against third-party databases; Verifying that your account is being used by you and not someone else | Account, Identity verification info, User content |
| Preventing, detecting, and combating fraud | Account, Communications between users, Data from other sources (driver data), Device, Identity verification info, Location, Trip info, Usage |
| Providing live support from safety experts during trips Click here for Safety Overview | Account (phone, username minibus details), Location, Trip info, User content |
WeeDrive uses data (except Guest WeeDrive data) to market its services, and those of WeeDrive partners.
Data used: Account, Device, Usage
For example, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item.
Data used: Account, Device, Trip info, Usage
This includes investigating and addressing user concerns, monitoring and improving customer support responses and processes, and identifying potential participants in research studies relating to customer support issues.
Data used: Account, Communications, Device, Identity verification info, Data from other sources, Location, Travel information, Usage, User content, Trip info
We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new service and features.
Data used: Account, Communications, Demographics, Device, Identity verification info, Data from other sources, Location, Travel information, Usage, User content, Trip info
This includes surveys and communications regarding elections, ballots, and other political processes that relate to our services. For example, we may notify you of ballot measures or pending legislation relating to WeeDrive's service in Limassol.
Data used: Account, Location
We use data to investigate or address claims or disputes relating to use of WeeDrive's service; to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies; or pursuant to legal process or governmental request, including from law enforcement.
Data used: Account, Communications, Demographics, Device, Identity verification info, Data from other sources, Location, Travel information, Usage, User content, Trip info
WeeDrive uses automated processes to enable certain parts of our service, including functions essential to our business such as matching, pricing and fraud prevention and detection.
WeeDrive relies on automated processes to enable essential parts of our service, including matching (pairing users requesting and providing transportation), pricing, safety and fraud detection and prevention. These processes allow WeeDrive to provide a seamless and safe experience to all users every day. This section describes how automated Routing & Assignment, Pricing, Safety, and Fraud prevention and detection work, including how they impact your WeeDrive experience, and the personal and non-personal data used to enable these processes.
WeeDrive uses algorithms to efficiently generate daily routes and assign minibuses/drivers to each route. This helps us minimize wait times for you and enable efficiency for users/drivers.
The process is triggered when you request transportation through WeeDrive. Our algorithms then evaluate various factors to determine the best route, including your location, requested destination, the availability of drivers/minibuses, traffic conditions, and historical data.
The assigned driver or minibus is then notified of the route. Once the trip is accepted, you will receive a booking confirmation via email, including a unique 4-digit code.
We are constantly refining our routing & assignment process to provide the best experience to all users on our platform and may consider different factors depending on the location where you use WeeDrive.
When you request transportation, WeeDrive uses algorithms to determine the price you pay based on a variety of factors, including:
WeeDrive uses algorithms and machine learning models to prevent and detect fraud against WeeDrive or our users. This includes efforts to monitor for account takeovers, suspicious user behaviours, and unauthorized access attempts.
These tools look for patterns that may indicate fraudulent behaviour, such as those that vary significantly from typical user behaviour. To do this, WeeDrive performs real-time monitoring of information collected from or generated by users, including location data, payment information, and WeeDrive usage. We also examine historical data and compare it against real-time data to help detect suspicious behaviour.
WeeDrive may limit your access to its service or require that you undertake a particular action such as verifying your identity before allowing such access, if it detects potentially fraudulent activity.
We share data with our affiliates, subsidiaries, service providers and partners, for legal reasons, or in connection with claims or disputes.
This may include sharing data with:
We enable you to share your data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please go to the "Choice and transparency" and "Emergency data sharing" sections below.
Data shared includes: Account, Name, Phone number, Location, Trip info, Requested pickup/drop-off
WeeDrive may share your data if we believe it's required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, to enforce our Terms and Conditions, user agreements, or other policies; to protect WeeDrive's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our service. For more information, please seeGuidelinesfor Law Enforcement Authorities.
We may also share data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
WeeDrive retains your data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.
For example, we retain data:
You may request that we delete your account through the Privacy menus in the WeeDrive app.
Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.
You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications in WeeDrive's Privacy Center which is accessible via the Privacy menu in the WeeDrive apps.
You can enable/disable WeeDrive's collection of your mobile device location data through your device settings, which are accessible via the location sharing settings.
You can enable/disable WeeDrive's sharing of your mobile device real-time location data with your drivers through your device settings, which are accessible via the privacy settings.
You may enable WeeDrive to share your data with emergency police, fire and ambulance services if necessary, during a trip. If you do, we will share data including your name and phone number; approximate location at the time the emergency call was placed; the minibus's make, model, colour, and license plate information; pickup and dropoff locations; and your driver's name.
You can enable/disable this feature via the Location sharing menu in the Privacy Center in WeeDrive's apps, or the Safety Center.
We want to ensure you have access to tools that help you stay safe when using our service. To help you get assistance in an emergency, you may be able to call the police (or, in some locations, private security) through the WeeDrive app. Where available, and with your consent, we will share your location and other trip details with the call taker.
It is your choice whether to share your location and trip details with the call taker. You can enable or disable location and information sharing at any time in the Emergency Data Sharing section of your Privacy Settings.
The location we share is your latitude and longitude, as determined by your device's operating system. Please note that your device's location information may not always be fully accurate, especially in dense urban environments.
You have rights under the GDPR, including the right to access, correct, or request deletion of your personal data. For more information, please refer to our Privacy Notice.
You may enable WeeDrive to send push notifications about discounts and news from WeeDrive.
Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner's permission, and these platforms have different methods for how that permission can be obtained. You should check the available settings on your devices or check with your provider.
After every trip, drivers and users can rate each other on a scale from 1 to 5. An average of the ratings you receive is displayed to your drivers.
You can find your average rating in the Account section of the WeeDrive app and also access a breakdown of your average rating in WeeDrive's Privacy Center.
You can choose whether WeeDrive may personalize marketing communications (such as emails, push notifications and in-app messages) about WeeDrive products and services. You may also choose whether to receive any marketing emails or push notifications from WeeDrive.
For information on how to control WeeDrive's use of cookies and related technologies, please see our Cookie Notice.
WeeDrive provides a variety of ways to learn about, control, and submit questions and comments about WeeDrive's handling of your data. In addition to the methods indicated below, you may also submit data requests via our email: [email protected]
Depending on where you are located, you may have the right to access your data and to portability of your data. Regardless of your location, you can access your data, including your profile data and trip history, through the WeeDrive apps. You can also use the platform to view a summary of certain information about your account, such as your rating, trip count, rewards status, and how long you've been using WeeDrive. You can also use our platform feature to download a copy of the most requested data relating to use of WeeDrive, including account, usage, communications, and device data.
You can edit your name, phone number, email address, and payment method through the Settings menu in WeeDrive's app.
You may request that WeeDrive delete your account through WeeDrive's Privacy Center.
You may request that we stop using all or some of your data, or that we limit our use of your data. This includes objecting to our use of data that is based on WeeDrive's legitimate interests. WeeDrive may continue to process data after such objection or request to the extent necessary to provide our services or required or permitted by law.
In addition, depending on your location, you may have the right to file a complaint relating to WeeDrive's handling of your data with the data protection authority in Cyprus.
WeeDrive Technologies, Inc. is the sole controller of the data processed by WeeDrive when you use WeeDrive's services, except where it is a joint controller with other WeeDrive affiliates.
You may also contact WeeDrive's Data Protection Officer at WeeDrive's email: [email protected] regarding issues relating to WeeDrive's processing of your personal data and your data protection rights.
Depending on where you use our services, and our purpose for using your data, WeeDrive relies on the following legal bases for processing your data:
Data protection laws in Cyprus only allow WeeDrive to use your data when certain circumstances defined under those laws apply. This is called having a "legal basis" for using your data. The applicability of these legal bases may depend on your location. The chart below indicates the legal bases that WeeDrive has under those laws when they do apply, and it uses your data for the purposes described in this notice.
| Legal Basis | Description | Data Uses |
|---|---|---|
| Contract | When you set up your WeeDrive account and/or request a ride from WeeDrive, we are entering into a contract defined by our Terms and Conditions to provide you our service. This legal basis applies when we must use your data to provide the services you request and meet our responsibilities under that contract. |
|
| Consent | This legal basis applies when we notify you of how we will collect and use your data, and you voluntarily agree to that use of your data (in some cases, by enabling that collection and use through a device or WeeDrive setting). Where we rely on consent, you have the right to withdraw your consent at any time, in which case we will cease that collection and use of your data. | Processing health data, or other sensitive data |
| Legitimate Interests | This legal basis applies when WeeDrive has a legitimate purpose for using your data (such as for purposes of safety, security, and fraud prevention and detection), its processing of data is necessary for that purpose, and the benefit of such purpose is not outweighed by risks to your privacy (such as because you would not expect WeeDrive's use of your data, or because it would prevent you from exercising your rights). |
|
| Legal Obligation | This legal basis applies when we are required to use your data to comply with the law. | For legal requirements and proceedings |
We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the WeeDrive apps or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.