Verifying User's Account, Identity or Compliance with Safety Requirements
We're dedicated to building a platform based on trust between users and drivers. To support this, we're launching new user verification measures designed to help everyone feel more safe and secure.
Our user verification process helps confirm that our users are who they say they are. We are committed to promoting mutual accountability, with the goal of making WeeDrive a safe and trusted place to ride and drive.
We securely store verification data. Drivers will only see a user's first name, and trip details.
Verification involves cross-checking the account information you gave at signup, like your name or phone number, or email, against trusted third-party data. This isn't a guarantee of someone's identity or good behavior, but it can help us build trust and accountability on our platform.
This new verified user badge builds off our current verification processes, helps deter fraudulent behavior, and adds another layer of trust, safety, and peace of mind for drivers and all WeeDrive platform users.
We believe this verification process can help promote safer and more comfortable interactions, help build trust and help make the platform safer.
Because drivers will see a user's verified badge when choosing to accept a trip, not being verified may lead to longer ETAs and pickup times. Users and drivers can still cancel a trip, in accordance with our Guidelines.
Changes to your user account, such as a new phone number, new email address, or a change to your name, could result in losing a verified badge.
If you're ordering a trip for your child, you can book it as a guest ride and enter the information of the person who will actually be taking the trip.
Please note: If you have a verified user badge and book a trip for your child, the guest will not be considered a verified user, and no verified badge will be displayed for them.
You'll receive email and in-app communications from us letting you know about this new verified user badge. The badge will be in the Account section of your WeeDrive app.
If you have issues or think there's been a mistake, please contact WeeDrive Support Team via email: [email protected]
We'll compare a user's name and phone number from their WeeDrive account against trusted data sources.
Yes. Before accepting the trip, drivers will see a verified user badge if you have a verified account and requested the ride for yourself. Drivers will continue to see the verified badge while on the way to pick you up.
All other trip and user details currently visible to drivers remain the same: they'll be able to see only your first name and verified user badge along with your pickup and dropoff details.
Cross-checking account information against trusted third-party data sources
Helps deter fraudulent behavior and improves platform security
Promotes safer interactions between users and drivers